Shopping Cart

Refund & Return Policy

Order Cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on petsnia.com receives the following guarantees:

  • full refund if you don’t receive your order;
  • full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing);
  • full or partial refund if the item is not as described or damaged;
  • full refund if you do not want the product you have received (but you must return the item at your own expense and the item must be unused).

Full Refunds are not available under the following circumstances:

  • Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address);
  • Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
  • If the order has already shipped and you have simply changed your mind, you cannot apply for a refund.
  • If your card is stolen or used without your permission,  it is your responsibility to take care of it and notify your bank immediately. We are not responsible for any purchases and can not issue refunds.

You can submit refund requests within:

  • 10 business days after the order is delivered;
  • 45 business days since your order was placed. You can do it by sending a message on Contact Us page.

Note: The full and the partial refunds do not include the processing fee and shipping fee which is roughly amount to 5 percent of your total order value and not more than that.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Easy Returns

All our products are backed with a 60-day money back guarantee. Just send us a message on Contact Us page or contact us at [email protected] and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

 

Free Worldwide shipping

On all orders

Easy 30 days returns

30 days money back guarantee

International Warranty

Offered in the country of usage

100% Secure Checkout

PayPal / MasterCard / Visa